Useful documents

Here is a collection of useful documents in chronological order from the most recent:

 crisis-communication-in-theyoutube-age-1206328399460245-3.ppt

by Julian Matthews, March 24-25, 2008 (powerpoint)

 integrating-social-media-into-crisis-planning-120292299812295-2.ppt

by Kamy Watson Huyse & Ike Pigott February 13, 2008 (powerpoint)

 crisis_management.pdf, Principles of Crisis Management in a Viral Age

by One Up Web, 2007, Copyright 2007 One Up Web (PDF)

 How to measure results 2002.pdf, How to Measure Results in a Crisis

by Katie Delahaye Paine, The Institute for Public Relations, Copyright 2002 (PDF)

Communicating during crisis: use of blogs as a relationship management tool, Kaye D. Sweetser, Emily Metzgar, Public Relations Review 33 (2007).